Terms & Conditions

Privacy Policy
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. We comply fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. We abide by the New Zealand Privacy Act.

When you buy from PoleGrip we guarantee that all purchase transactions are completely secure transactions. Our shopping cart and checkout system uses encryption and Secure Sockets Layer (SSL), security features ensuring that your transactions are secure.

There are a few cases where we will share information:

  1. With our suppliers if necessary to fulfill your order or solve a problem. For example we may pass your address onto a supplier if you need support in any way.
  2. Information is available to companies involved in the checkout process such as shopping cart, credit card companies, and PayPal.
These partners have also pledged not to sell or give away your information.

Your shipping will be calculated at checkout after you enter your name and address.

In New Zealand our primary shipping method is by Post Haste Couriers. Post Haste is economical, and packages are tracked. However, we may use New Zealand Post or another courier service at our discretion. This will not affect your shipping cost and you will still be charged the amount that was in your shopping cart at the time of order.

We do not undertake international shipping.

Most orders are shipped and processed within the same day or 24 hours from the moment we receive the order.

Undelivered or Returned Packages
Please check your address carefully. If a package shipped to you is not deliverable at the address you provided, you may be charged a re-addressing fee. If the address cannot be found and the package is returned to us, you will be charged for both the original shipping cost, and the return shipping cost. PLEASE double-check the addresses you provide when ordering.

Poe Grip is not responsible for loss or damages caused by use of any products we sell.

If errors in pricing are shown on the website, we reserve the right to not sell at the listed price.

We reserve the right to withdraw or suspend any product displayed on the Website from sale either temporarily or permanently at any time without notice to you. Pole Grip will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular product.

All damages must be reported to Pole Grip within 48 hours of receiving your order. In the instance a product is damaged, Pole Grip will handle the claims process for you and re-ship the item as soon as possible. Damages must be reported within 48 hours of receiving your shipment, no exceptions. If damage to your order is discovered, please:

  • Document the damages in writing and submit it to hello@polegrip.co.nz
  • Take pictures of the packaging and damaged product and submit to hello@polegrip.co.nz

Order Discrepancies:
Unfortunately, order discrepancies do occur from time to time. Please e-mail hello@polegrip.co.nz as soon as possible with any order discrepancies and we will correct them as quickly as possible at no charge to you. Order discrepancies must be reported within five (5) days of receiving your order. In the unlikely event that we have sent you the wrong product we will replace the product at no charge.

If you wish to cancel an item or order before it has shipped, we will try to accommodate you. However, once an order has shipped, the Return Policy applies. To cancel an item or an order, please call 07 856 8890 or email hello@polegrip.co.nz with your order number and request a cancellation.

Refunds Policy
Except in the case of "out of stock" products, all sales are final. We do not offer refunds or exchanges for incorrect purchases or change of mind once the order has been sent. Please contact Pole Grip for any product descriptions that need clarifying.

You acknowledge and agree that from time to time, some products on the website may be out of stock or unavailable and we may not be able to fulfill all or part of your order. If this occurs, Pole Grip will contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Pole Grip is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

Prices - All prices are to be paid in New Zealand Dollars and include any GST (goods and services tax) payable under the Goods and Services Tax Act 1985 unless explicitly stated otherwise. Any additional taxes or levies that are imposed due to your geographical location are your responsibility.

Governing Law - The laws of New Zealand govern these terms and conditions and the contractual relationship between us. We both agree to submit to the non-exclusive jurisdiction of the Courts of New Zealand.

Risk and title in the goods passes to you upon delivery of the goods to the delivery address

The material contained in this website is protected by copyright and other intellectual property rights that reside with Pole Grip. Any reproduction, publication, transmission or use of any of the contents of this website without the express written consent of Pole Grip is prohibited.

Electronic Communication
You consent to receiving communications from us electronically and we consent to receiving communications from you electronically. We will communicate with you by email or by posting notices on the website.

No Waiver
If we do not exercise or enforce any right available to us under these terms and conditions, it does not constitute a waiver of those rights.

If any provision or part thereof of these terms and conditions becomes or is held to be invalid, unenforceable or illegal for any reason, that provision or part thereof shall be severed from the remaining terms and conditions, which shall continue in full force and effect.

Disclaimer & Indemnity
Other than as required under applicable consumer protection laws, under no circumstance will we be liable for any loss or damage caused by your reliance on information or products obtained through the website or a linked website. You expressly understand and agree that we and our related companies, subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from use of the website, content or any related services. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

You agree to indemnify and hold us (and our officers, directors, agents, related companies, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable legal fees, for or arising out of or related to your breach of these terms and conditions, or your violation of any law or the rights of a third party.

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